Account Manager
Posted on:
March 20, 2025
Job description
Description
Heyyyy! We're Cashrewards, Australia’s most loved cashback platform.
We’re looking for team members to add to our high-performing, ambitious, and collaborative culture. Our team recently voted us a certified Great Place to Work, and we’re looking for top talent to make us even better. If you thrive in a always evolving, dynamic environment and want to be part of something great, this could be your next big move.
About the role
In this role, you will lead the growth and success of tier 2 and 3 clients, and select tier 1 clients, by developing strategic plans that enhance the relevance and volume of mass-market offers. You understand market trends and pitching strategic value-based plans to align with both client and internal goals.
You will support the growth and management of your portfolio, ensuring high client satisfaction and exceeding key performance targets. Your responsibilities include managing and renewing client agreements, executing OKR initiatives with the team, and maintaining up-to-date client records. You will also provide operational support, conduct regular client reviews, and contribute valuable feedback to leadership for continuous improvement.
Responsibilities
Your Focus
- Leading majority tier 2 and 3 clients, and selection of tiers 1’s, ensuring growth and meeting client objectives. Including building out plans that help increase the number of mass relevant offers for your portfolio.
- Be the subject matter expert for your clients, understanding relevant market trends.
- Pitch and present strategic plans that incorporate Retail Media to your client list by crafting strategic value-based plans, delivering relevant pitches, and addressing objections to achieve alignment with internal KPIs and merchant objectives.
- Support your manager and Head of Client Success with feedback and ideas to drive sustainable team target growth by consistently meeting or exceeding OKRs (objectives and key results) and the client NPS (net promoter score).
- Responsible for sustaining and renewing direct client agreements including additional channels, new products that drive additional and increased revenue.
- Create and present your clients quarterly business review’s, post campaign analysis and fortnightly WIPs (working in progress).
- Resolve and manage technical and operational support initiatives for clients when necessary.
- Provide client feedback to Client Success leaders and advise on solutions to achieve preferred outcomes.
- Keep the CRM (customer relationship management) and other tools and documents updated. Ensure you respond to client emails and calls in a timely manner.
Job requirements
About You
- Media sales experience essential. Detailed marketing and sales experience delivering on business objectives. Retail Media experience highly desirable.
- An understanding of the loyalty, retail, e-commerce and technology space, and demonstrated history of working within any of these.
- Detailed campaign management skills are important, along with the ability to manage external and internal time frames.
- Must be able to work under pressure, with a positive can-do attitude.
- Be commercially aware and able to manage yours and other times efficiently.
- Possess a solution mindset and have the ability to solve client problems and navigate any technical issues that may arise.
- Self-motivated, self-aware and emotionally intelligent.
- Highly desirable to have hands on tools including all affiliate networks, Salesforce, Excel & BI.
- A desire to execute, drive impact, and develop within your organisation.
Apply now
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