Implementation Specialist
Posted on:
March 19, 2025
Job description
Who are Heidi?
Heidi is on a mission to halve the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.
The Role
Highly organised and clinician-obsessed, you'll lead seamless implementations for our enterprise customers ensuring strong activation rates, and successful long-term partnerships - while scaling this as you go.
You’ll work closely with the customer success and sales teams, and collaborate with product, engineering and medical knowledge teams to deliver tailored solutions, support customers and elevate the customer voice.
Responsibilities
What you’ll do:
- Lead enterprise implementations: Be the primary contact for enterprise customers. Understand their goals, needs and workflows to recommend best practices, tailor onboarding and ensure successful pilot-to-partnership conversions.
- Drive adoption through “Aha moments”: Deliver impactful training, content and support, to help users seamlessly integrate Heidi into their workflows and ensure a smooth organisational transition
- Scale our teams reach: Develop repeatable processes for efficient Heidi deployment, while identifying and overcoming operational bottlenecks to support our rapid growth.
- Technical support: Collaborate with sales, customer success, product, engineering, and medical knowledge teams to address technical needs, resolve customer issues, and serve as the subject matter expert on product functions and integrations.
- Elevate the customer voice: Gather user insights to drive product improvements and use a data-driven approach (eg activation rates, usage behaviour and TTV) to optimise implementations and identify improvement areas.
Job requirements
What we will look for:
- Proven track record of driving successful large-scale healthcare technology implementations for enterprise customers. Familiarity with AI and LLMs is a plus, but not required.
- Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
- Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
- Strong problem-solving abilities with a data driven approach to decision-making.
- Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
At Heidi, we value drive and a passion for learning. If you don't meet every requirement but are excited about the role, we encourage you to apply. We want individuals who are eager to grow with us.
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