Technical Sales Representative
Posted on:
March 27, 2025
Job description
💻 ABOUT THE ROLE
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
As a Technical Sales Representative, you’ll be working in a team determined to help grow, onboard and support Amber’s number of battery customers. You’ll be learning a great deal about how a modern, innovative company engages with its current and prospective customers and makes a lasting positive impression on them through providing informative, concise and timely support.
Responsibilities
KEY RESPONSIBILITIES
- Educating current and prospective customers on Amber’s product and processes, as well as addressing their queries and concerns, via inbound/outbound phone lines, live chat and email (using Zendesk).
- Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience across onboarding and customer lifecycle.
- Handling complaints and Ombudsman cases and resolving disputes.
- Taking initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Sales and Operations team.
- Assist with responding to customer reviews and passing on feedback to the appropriate teams to improve our service or product.
- Supporting regular BAU processes where required to maintain the efficiency of the Sales and Operations teams.
- Work closely with fellow teammates to encourage and support one another to achieve our goals.
Job requirements
KEY REQUIREMENTS
- At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
- You’re a people person - you love both working with people and helping people
- You’re empathetic - you care and want to understand customers' problems
- You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
- You’re a problem-solver - you embrace challenges, think on your feet, and work strategically to find solutions
- You’re persistent - you can deal with the pressure of a fast-paced and changing environment and resolve difficult situations
MINIMUM QUALIFICATIONS
- A relevant Bachelor degree is desirable but extensive experience will be considered
- Effective communication and interpersonal skills
- A solid base of IT competence with experience with Microsoft Office or Google Suite
NICE TO HAVES
- Experience working in fast-paced organisations
- Experience in the energy sector or in customer support
- Passion for technology, energy or the environment
- Experience using Zendesk
$65,000 - $75,000 a year
Salary range is between $65,000 and $75,000 per annum and is quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation.
This is a permanent full time role to be based in Melbourne.
